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About Us

Our Service Plans

Even the most sophisticated technology needs attention sometimes. Our goal is to make system maintenance effortless and ensure quick resolution when issues arise. Whether we're quietly fixing problems in the background or empowering you with smart self-service tools, your technology stays running smoothly.

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Flexible Support Options

REMOTE MONITORING AND REPAIR
Most system issues can be diagnosed and resolved remotely, saving you time and hassle.
SELF-SERVE APP
Take control with our intuitive mobile app, designed to help you quickly resolve common technology hiccups.
24/7 SUPPORT COVERAGE
Connect with our team your way - whether by text, email, phone, or chat - we adapt to your communication style.
DISCOUNTED SERVICE CALL RATES
When on-site service is needed, enjoy priority scheduling and preferred member pricing.

What Can We View Remotely?

  • Your entire network ecosystem's operational status at a glance.
  • Performance metrics for your connected entertainment systems and lighting controls (specific capabilities vary by brand).
  • Real-time internet connectivity status and bandwidth performance tracking.

What Can’t We See Remotely?

  • Subjective audio/video quality issues (while we can confirm a device is online, we may not detect specific playback problems).
  • Individual streaming service functionality within working devices (e.g., Netflix buffering on an otherwise healthy Apple TV or smart TV device).
  • The mundane or mysterious - from your smart fridge to your garden gnomes.

Choose your Technology Performance Plan (TPP)

Residential TPP Bronze Level
$69.95 per month

Best for small businesses and residential customers.
  • Member dedicated support email, text and chat page.
  • Proactive remote monitoring and service.
  • Extended remote service hours (24/7/365).
  • Call-back response time of next business day or sooner.
  • Priority scheduling if on-site service call is required.
  • Firmware and security patch updates.
  • Wi-Fi credential management.
  • Remote Internet and Cable TV troubleshooting.
Select This Plan
Residential TPP Silver Level
$99.95 per month

Best for small businesses and residential customers.
  • Member dedicated support email, text and chat page.
  • Proactive remote monitoring and service.
  • Extended remote service hours (24/7/365).
  • Call-back response time of two (2) hours or less.
  • Priority scheduling if on-site service call is required.
  • Firmware and security patch updates as needed.
  • Wi-Fi credential management.
  • Remote Internet and Cable TV troubleshooting.
  • Custom mobile troubleshooting, support application.
  • Personal Dynamic Domain Name Service (DDNS) for your home network.
  • Two (2) remote CCTV, video footage retrieval sessions. (one (1) hour per session)
  • Power monitoring.
  • Remote network integrity verification after ISP changes.
  • Unlimited remote trouble shooting sessions.
Select This Plan
Residential TPP Gold Level
$249.95 per month

Best for larger businesses and high-end residential customers.
  • Member dedicated support email, text and chat page.
  • Proactive remote monitoring and service.
  • Extended remote service hours (24/7/365).
  • Call-back response time of one (1) hour or less.
  • Priority scheduling if on-site service call is required.
  • Firmware and security patch updates as needed.
  • Wi-Fi credential management.
  • Remote Internet and Cable TV troubleshooting.
  • Custom mobile troubleshooting, support application for customer's mobile device.
  • Personal Dynamic Domain Name Service (DDNS) for your home network.
  • Four (4) remote CCTV, video footage retrieval sessions. (up to one (1) hour per session).
  • Power monitoring.
  • Remote network integrity verification after ISP changes.
  • Unlimited remote trouble shooting sessions.
  • Complimentary equipment removal and re-installation for length of manufacturer's warranty.
  • Complimentary site visits for service or support. Four (4) hours per year. (recorded at (1) hour minimum)
  • On-site systems health checks. Annually, per plan year.
  • Limited complimentary lighting and shade scene update performed during On-Site health checks.
  • Annual Wi-Fi network scan.
  • Remote network integrity verification after ISP changes.
Select This Plan
No Service Plan
Residential TPP Bronze
Select Bronze
Residential TPP Silver
Select Silver
Residential TPP Gold
Select Gold
Best for small businesses and residential customers.
X
✓
✓
X
Best for large businesses and residential customers with automation systems.
X
X
X
✓
Member dedicated support phone number, email, text and chat page.
X
✓
✓
✓
Proactive remote monitoring and service.
X
✓
✓
✓
Extended remote service hours (24/7/365).
X
✓
✓
✓
Guaranteed call-back response time.
Next business day or sooner.
Next business day or sooner.
Two (2) hours or less.
One (1) hour or less.
Priority scheduling if on-site service call is required.
X
✓
✓
✓
Firmware and security patch updates as needed.
X
✓
✓
✓
Wi-Fi credential management.
X
✓
✓
✓
Remote Internet and Cable TV troubleshooting.
$50/half hour
✓
✓
✓
Mobile troubleshooting and support application for customer’s mobile device.
X
Basic
Custom
Custom
Power monitoring.
X
X
✓
✓
Personal Dynamic Domain Name Service (DDNS) for your home network.
X
X
✓
✓
Remote network integrity verification after ISP changes.
X
X
✓
✓
Unlimited remote trouble shooting sessions.
X
X
✓
✓
Remote CCTV video footage retrieval sessions (30-minute sessions).
X
X
Four (4)
sessions
Eight (8)
sessions
Annual Wi-Fi network scan.
X
X
X
✓
Limited complimentary lighting and shade scene update performed during On-Site health checks.
X
X
X
✓
On-site systems health checks. Annually, per plan year.
X
X
X
✓
Complimentary equipment removal and re-installation for length of manufacturer's warranty.
X
X
X
✓
Complimentary site visits for service or support. (recorded at 1-hour minimum)
X
X
X
Four (4) hours per year.
Labor discount on services not included.
X
X
7% discount
12% discount
 
$69.95

per month

Select Bronze
$99.95

per month

Select Silver
$249.95

per month

Select Gold